FAQ

How much does shipping cost?

Shipping rates within the US are as follows:

  • $5 Standard Shipping for orders up to $75
  • Free Standard Shipping for orders exceeding $75

When will I get my package?

Orders are prepared and shipped within a few business days. Standard shipping speed is 2-4 days, depending on your location. You will receive email updates with the tracking information once the package is dispatched.

    Do you ship internationally?

    We ship to North America, South America, Europe, and the UK! We have two tiers of international shipping based on order value:

    • $25 for orders up to $100
    • $10 for orders over $100

    PLEASE NOTE! Shipping times, especially internationally, have increased in the past few years. International shipping usually takes several weeks. If your would like your package sooner, please email us and we can arrange a faster service, and will send you a payment link for the additional fee. 

    Unfortunately we generally do NOT ship to Australia, Asia, or Africa. Generally, the shipping costs to those regions start at $150... Eek, not happening. Let us know if you know of a shipping company with better rates!

    What is your return or exchange policy?

    Unfortunately, we do not officially offer returns or exchanges... yet! We are working on implementing a new system that will support returns in the near future! If your product is in pristine condition and you need to exchange sizes, please email us and we can process that for you manually. You will, however, have to pay to ship the original product back to us. 

    In the unlikely event the product you receive is damaged due to shipping or production, please email us a photo of the damaged product and we will send you a new one, no returns necessary. 

    What if my question isn't answered here?

    Please email us at info@dashofpep.com. We would love to hear from you!

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